CSTC — Information and Communication Technology — Trade Test Level 2
About This Course
Course purpose
This CSTC course provides a structured pathway in Information and Communication Technology — Trade Test Level 2, combining instructor-led teaching, hands-on activities, knowledge checks, evidence-led troubleshooting and a portfolio. Intermediate level: troubleshoot from evidence, use specifications and document corrections with trainer oversight.
Intended learners
CSTC learners on the ICT trade-test pathway. Complete computer-lab induction, use only approved accounts and practice data, protect credentials, and obtain authorisation before installing software or changing shared systems.
Learning outcomes
- Use digital systems safely and responsibly
- Create accurate digital documents and data outputs
- Follow a repeatable troubleshooting process
- Protect information and apply access controls
- Document work and communicate technical findings
- Communicate technical findings and reflect on improvements using accurate evidence.
Curriculum structure
- Computer systems and maintenance: Hardware diagnostics, drivers, operating-system support, storage, profiles, updates, backup and recovery.
- Networking and connectivity: LAN/Wi-Fi components, addressing, gateways, DNS/DHCP concepts, cabling, tests and network documentation.
- Data, databases and applications: Spreadsheet validation, formulas, tables, database entities, primary keys, relationships, queries and reports.
- Cybersecurity and user support: Least privilege, updates, malware/phishing awareness, access control, tickets, service communication and escalation.
- Integrated system-support project: Requirements, workstation setup, asset records, configuration checks, documentation and end-user support.
Delivery and assessment
Practical digital task, troubleshooting record, data-quality check, scenario questions, portfolio evidence and capstone presentation.
- Diagnostic questions and digital safety induction.
- Formative knowledge checks and practical activities after each unit.
- Integrated project requiring planning, implementation or troubleshooting, verification and handover.
- Formal trade-test/certification decisions must use authorised criteria; this course alone is not a formal TEVETA award.
Resources and equipment
Workstations, office software, safe practice datasets, network diagrams/simulators, approved support tools, backup exercises, ticket templates and access-control checklists.
Information security and learner responsibilities
Protect personal data and passwords, use approved systems and practice data, follow acceptable-use policies and escalate suspected compromise. Do not change production configuration without authorisation. Never place passwords or confidential live information in course assignments or screenshots.
Results and progression
Course participation, practical competence and formal examination results are separate records. Results remain Pending / not supplied until an authorised result is received.
Curriculum alignment notice
Content provenance: CSTC-developed material, not a verbatim copy or claim of TEVETA endorsement. Before formal assessment, instructors must map units, outcomes, tasks, assessment methods and weighting to the current TEVETA-approved curriculum/chart, centre requirements and relevant security and data-protection rules.
Curriculum
01 — Computer systems and maintenance
Unit overview
This unit develops competence in Computer systems and maintenance: Hardware diagnostics, drivers, operating-system support, storage, profiles, updates, backup and recovery.
Expected competence
- Explain the main principles and workflow.
- Use digital tools and data safely.
- Validate results against the required outcome.
- Record evidence, errors and corrective actions.
Level expectation: Intermediate level: troubleshoot from evidence, use specifications and document corrections with trainer oversight.
Learning sequence
- Hardware diagnosis and component handling
- Operating-system support, backup and restore
Practical activity
The instructor briefs learners, demonstrates the workflow, supplies an approved sandbox/data sample and observes practice. Learners verify outputs, protect private information and seek permission before changing shared or production resources.
Evidence
- Worksheet or support ticket.
- Verified output or diagnostic evidence.
- Privacy/security and quality checks.
- Correction, escalation and reflection.
Resources: Workstations, office software, safe practice datasets, network diagrams/simulators, approved support tools, backup exercises, ticket templates and access-control checklists.
Hardware diagnosis and component handling
Operating-system support, backup and restore
02 — Networking and connectivity
Unit overview
This unit develops competence in Networking and connectivity: LAN/Wi-Fi components, addressing, gateways, DNS/DHCP concepts, cabling, tests and network documentation.
Expected competence
- Explain the main principles and workflow.
- Use digital tools and data safely.
- Validate results against the required outcome.
- Record evidence, errors and corrective actions.
Level expectation: Intermediate level: troubleshoot from evidence, use specifications and document corrections with trainer oversight.
Learning sequence
- Network components and addressing
- Structured network troubleshooting
Practical activity
The instructor briefs learners, demonstrates the workflow, supplies an approved sandbox/data sample and observes practice. Learners verify outputs, protect private information and seek permission before changing shared or production resources.
Evidence
- Worksheet or support ticket.
- Verified output or diagnostic evidence.
- Privacy/security and quality checks.
- Correction, escalation and reflection.
Resources: Workstations, office software, safe practice datasets, network diagrams/simulators, approved support tools, backup exercises, ticket templates and access-control checklists.
03 — Data, databases and applications
Unit overview
This unit develops competence in Data, databases and applications: Spreadsheet validation, formulas, tables, database entities, primary keys, relationships, queries and reports.
Expected competence
- Explain the main principles and workflow.
- Use digital tools and data safely.
- Validate results against the required outcome.
- Record evidence, errors and corrective actions.
Level expectation: Intermediate level: troubleshoot from evidence, use specifications and document corrections with trainer oversight.
Learning sequence
- Reliable spreadsheets and data quality
- Database tables, keys and simple queries
Practical activity
The instructor briefs learners, demonstrates the workflow, supplies an approved sandbox/data sample and observes practice. Learners verify outputs, protect private information and seek permission before changing shared or production resources.
Evidence
- Worksheet or support ticket.
- Verified output or diagnostic evidence.
- Privacy/security and quality checks.
- Correction, escalation and reflection.
Resources: Workstations, office software, safe practice datasets, network diagrams/simulators, approved support tools, backup exercises, ticket templates and access-control checklists.
04 — Cybersecurity and user support
Unit overview
This unit develops competence in Cybersecurity and user support: Least privilege, updates, malware/phishing awareness, access control, tickets, service communication and escalation.
Expected competence
- Explain the main principles and workflow.
- Use digital tools and data safely.
- Validate results against the required outcome.
- Record evidence, errors and corrective actions.
Level expectation: Intermediate level: troubleshoot from evidence, use specifications and document corrections with trainer oversight.
Learning sequence
- Cybersecurity controls and incident reporting
- Service-desk practice and user communication
Practical activity
The instructor briefs learners, demonstrates the workflow, supplies an approved sandbox/data sample and observes practice. Learners verify outputs, protect private information and seek permission before changing shared or production resources.
Evidence
- Worksheet or support ticket.
- Verified output or diagnostic evidence.
- Privacy/security and quality checks.
- Correction, escalation and reflection.
Resources: Workstations, office software, safe practice datasets, network diagrams/simulators, approved support tools, backup exercises, ticket templates and access-control checklists.
05 — Integrated system-support project
Unit overview
This unit develops competence in Integrated system-support project: Requirements, workstation setup, asset records, configuration checks, documentation and end-user support.
Expected competence
- Explain the main principles and workflow.
- Use digital tools and data safely.
- Validate results against the required outcome.
- Record evidence, errors and corrective actions.
Level expectation: Intermediate level: troubleshoot from evidence, use specifications and document corrections with trainer oversight.
Learning sequence
- Plan and deliver an ICT support task
- Practical assessment and support portfolio
Practical activity
The instructor briefs learners, demonstrates the workflow, supplies an approved sandbox/data sample and observes practice. Learners verify outputs, protect private information and seek permission before changing shared or production resources.
Evidence
- Worksheet or support ticket.
- Verified output or diagnostic evidence.
- Privacy/security and quality checks.
- Correction, escalation and reflection.
Resources: Workstations, office software, safe practice datasets, network diagrams/simulators, approved support tools, backup exercises, ticket templates and access-control checklists.
Workplace Documents and Data Presentation
Intermediate Spreadsheets and Data Handling
Networks, Collaboration and Security
Troubleshooting and Service Records
Your Instructors
